Big Lots Help - Big Lots (2024)

After an order is placed, you can track the status anytime. To track your order online, click here.

Our team understands that you may change your mind once you've placed your order. Cancellations can be requested during a short period of time before orders are shipped. As our system does not allow items to be canceled once they have been prepared for shipment, cancellation requests are not a guarantee. If you missed the cancellation window, you can always return your order once it's been delivered. If you have any further questions or need assistance, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).

In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us and reference your order number found in your email notification.

Your credit card is pre-authorized after you have completed your online order. Nothing is charged to your card until an item has shipped out. Authorization holds or pending charges help us verify available funds on your payment method before shipping your order. We do not charge for your order until it ships. Once your order ships, any authorizations will drop automatically and be replaced by the actual charge. Items that have not shipped within 7 calendar days of placing the order will be re-authorized for any unshipped amount. If your order is shipped in multiple packages, charges will appear as each package ships. If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped. We will charge you for the item(s) when it is ready to be picked up. Additional charges will eventually drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days. Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist. Cancelled orders automatically trigger a refund or removal of a hold on your card. If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.

We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout.

Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.

If you are missing pieces to a product you ordered, please call our Customer Care team at1-866-BIG-LOTS (244-5687). If an in-store order or pick-up, you must contact the store.

Unfortunately, Big Lots does not offer a layaway program.

Yes! You can now redeem and purchase gift cards on Biglots.com, click here.

If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.

At this time, Big Lots does not offer gift wrap or packaging for online orders.

Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.

We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.

For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.

Simply bring your return and your receipt to any Big Lots store.

Your order will be cancelled if it has not been picked up within 4 full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.

You can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.

Call the phone number listed on your order.

No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Curbside Pick Up order at your preferred location at any time.

Yes, you’ll need to show ID to pick up the order.

When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.

Park in designated spot during daylight hours, then call the phone number listed on your order.

When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.

Same Day Delivery features same day delivery of your items, scheduled at your convenience and delivered from your local Big Lots stores. Delivery is available 7 days a week for everything from small household essentials to furniture and more. You can Choose from two-hour delivery windows for all in stock items. Orders received prior to 2pm local time will be eligible for same-day delivery. Orders received after 2pm local time will be eligible for next day delivery. Some items may not be available for same day delivery or may have earlier order cutoff times depending on the item’s size and delivery address.

Same Day Delivery on BigLots.com is available from most Big Lots stores. However, there are some areas where availability is limited or not yet available. Hours and delivery windows vary by store. If you don’t see your local store, please check back soon on BigLots.com since new stores will be added in the future.

We're working with PICKUP’s Delivery Pros who are composed of a fully vetted network of independent contractors from your local community. Delivery Pros undergo a comprehensive background check and onboarding to ensure a safe and reliable delivery experience.

You can schedule delivery on BigLots.com as soon as same day, or later in the week – it’s your choice! You can select your delivery day and window in your cart on Biglots.com. Delivery availability and windows vary by market and store, and are subject to store operating hours including holidays. You will receive updates as your delivery progresses.

Sometimes delivery windows may not be available due to high demand. If you are unable to find a window that works, we recommend checking back frequently or selecting from available windows. We are constantly adding available delivery windows.

The customer’s name, order details and order # will be presented in the Delivery Pro’s mobile app.

Almost anything in stock in your local Big Lots store can be delivered. This includes household essentials, groceries, apparel, footwear, electronics, kids, toys, pet supplies, personal care, holiday, seasonal, bed & bath, home décor, home storage, furniture and mattresses.

Some items, such as large gazebos, require special handling. Once you place your order, our Success Team will contact you to gather more details based on the specialty items.

Everything from small household essentials to furniture and more. For Large furniture items, enjoy in-home delivery to the room of your choice. Should you prefer contactless delivery, you can specify those instructions to the delivery driver when they contact you to confirm your delivery. For all other deliveries, we’re providing contactless delivery to a location of your choice (garage, patio, front door).

Same Day Delivery is available 7 days a week during store hours. Hours and availability may vary by location. Customers can visit biglots.com for the latest information on store hours and coverage.

Big Lots does not offer assembly services at this time.

Delivery Pros will inspect and secure all furniture and extra-large items for transport with tie-down straps, blankets and stretch wrap.

Please refer to pricing on BigLots.com by adding items the delivery details to your basket. The delivery cost will be presented prior to placing your order.

Please contact our customer care team. We apologize for any delays you may experience due to increased call volume.

If you need to return an item, please contact your local Big Lots storewhere theycan assist you with next steps and proceeding with the return.

Unfortunately, once a Buy Online Pick Up in Store, Deliver From Store, or Ship From Store order is placed, there is not currently a way to modify the associated information. Please ensure your order details are correct prior to placing your order online.

The order will be cancelled to protect customer information. A new order can be placed on Biglots.com.

Tipping is optional and always sincerely appreciated by the Delivery Pros. Once your delivery is complete, you’ll receive an email and a SMS/text message with a link to tip your Delivery Pros.

The customer is not required to be present at the store. The Delivery Pro will do all the work. For furniture and larger items, your Delivery Pro will contact you prior to arrival to confirm order details and any special instructions/accommodations.

To better prepare for your delivery, we’ve provided a few tips for furniture delivery: 1) Your Delivery Pro will contact you prior to arrival at the store to introduce himself and confirm your order details. 2) Please be sure that the path to the street-level delivery location is clear before your Delivery Pro arrives.

Once your delivery is complete, you’ll receive an email and text message with a survey link to share feedback about your delivery experience. We appreciate any and all feedback!

If an item you ordered is unavailable at the store, it will be removed from your order. You will receive a follow-up email from Big Lots informing you which items are unavailable. If this impacts your decision to proceed with the order or delivery, please contact our customer care team.

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