Xfinity Store by Comcast Branded Partner 9930 Katy Freeway Houston, TX (2024)

Switch to Xfinity Mobile

Restrictions apply. Not available in all areas.

Offer ends 9/6/2024. Receive up to $500 via Virtual Prepaid Mastercard® when you take part in qualifying Xfinity device trade-in program, activate a new Xfinity Mobile line, and transfer your phone number from another post-paid mobile carrier within 30 days of line activation date. Must submit proof of current carrier bill by 9/6/2024 and maintain new line with account in good standing for 30 days following line activation. Prepaid Mastercard is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Prepaid Mastercard valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply. Virtual Prepaid Mastercard will be sent to your email address associated with your Xfinity account within 4 weeks of completion of all requirements. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. If there is no email address registered to the account, a physical Prepaid Mastercard will be shipped to Comcast account holder within 6 weeks of activation of all required services. Physical card can be used where Debit Mastercard is accepted. Limit one $2500 prepaid card amount per customer/account. One card issued for total qualifying amount. Not valid with prior activations, purchases, returns or exchanges. See details at xfinity.com/mobiletimetoswitch.

Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Pricing subject to change. During times of network congestion, your cellular data speeds may be slower temporarily. After monthly data use threshold for a line is exceeded, speeds are reduced until the billing cycle ends. A minimum $20.00 charge applies per month, per account for By the Gig lines, regardless of data usage. Charges apply to each GB or partial GB of shared data. No rollover data. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures.

© 2024 Comcast. All rights reserved.

Internet ServicesMobileFAQsAboutNearby Stores

Prepare For Your Visit

• Most, but not all, Xfinity locations offer appointments. If a location offers appointments, there will be a link at the top of this page, below the store address.

  Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available.

  Paying a bill? If you don’t need to speak with a representative, no appointment is needed! Xfinity self-service kiosks are located inside all Xfinity stores. Or you can pay your bill online anytime, on any device.

  Cancelling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:

  See Also

  Comcast Response Team Working to Get Services RestoredWOW (WideOpenWest Networks) Outage in Carleton, MichiganHurricane Dorian: How will it affect Md., De., Va. coasts, updated WednesdayXfinity Store by Comcast 1710 Salem Industrial Drive Northeast Salem, OR

  • Cancel through Xfinity Assistant
  • Cancel over the phone
  • Learn about bereavement options

  Walk-ins are always welcomed.

• New and existing customers should bring a valid government-issued ID.

  If you’re signing up for new services, please bring proof of residence. Please note we may be required to run a credit check.

  Come prepared to discuss your current services with other providers, including your current data usage.

  Be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

  Download the Xfinity app prior to your visit. We’d love to walk you through how it works and all the ways it enhances your services. Visit xfinity.com/apps to explore our apps and self-service options.

• Review the differences between user roles. Not all household users are authorized to make changes to an Xfinity account.

  To pick up or exchange equipment, the Primary User or Manager on the account must be present.

  If you are simply returning equipment, anybody can drop it off for you at one of our Xfinity stores.

• If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

  Check out the savings calculator to see what you can save when you switch to Xfinity Mobile.

  To sign up for Xfinity Mobile, you’ll need to have Xfinity Internet. If you don’t currently have Xfinity Internet, we can walk you through our plans during your visit.

  Please bring all phones and devices you would like to add to your plan, and be prepared with your account number and pin.

  Apple users: Please bring your Apple ID and password, and back up your current device prior to your visit.

  For trouble shooting tips to try at home, go to Xfinity.com/mobile/support

• Have questions about your Xfinity services? We’re here to help find the best solutions to keep you connected. Before you visit, there are a few tips we’d love to share:

  • For quick solutions to some common questions, visit Xfinity.com/support
  • Check for local outages at Xfinity.com/outage
  • Download the Xfinity app prior to your visit. Visit xfinity.com/apps to explore our apps and self-service options.

• Canceling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:

  • Cancel through Xfinity Assistant
  • Cancel over the phone
  • Learn about bereavement options

• You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. If you don’t currently have Comcast Business Internet, visit business.comcast.com to get started.

  Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and your photo ID.

  If you do not have your account number, log into My Account to access all your account information.